Student sues Andheri coaching class after scoring 60%, gets compensated

Local Press Co 5-point Snippet

1. The Consumer court, on Thursday, slapped a fine of Rs 3.64 lakh on Oxford Tutors academy in Andheri for failing to provide promised services to Abhivyakti Verma, a class 12 student in 2013.

2. Abhivyakti, a student of science stream, had enrolled for Mathematics and Chemistry in Oxford academy, who provide private coaching to students. But, for a month long period, the centre failed to provide a Chemistry teacher to the class 12 student. Besides that, the teacher who taught her Mathematics was from a vernacular medium and couldn’t converse in English.

3. After repeated requests from the student’s mother, Neena, an advocate, the academy gave them a teacher for Chemistry who used to teach Std VIII in a ICSE board school. Neena felt that her daughter won’t be able to achieve good marks this way and approached the tutors seeking another experienced teacher.

4. This time, the academy sent an IIT student to help Abhivyakti solve the Chemistry problems, who also failed to deliver the need of the hour. Finally, the student who had scored a whooping 83% in her SSC boards, scored under 60% in HSC exams. Abhivyakti claimed that the Chemistry teacher was very slow in covering the portions, which gave her a little time for revision and resulted in her poor performance in exam.

5. In 2015, Neena filed a case against the Oxford Tutors Academy and represented herself in court. After a year, the consumer forum ruled in the student’s favor and directed the coaching centre to refund the fee amounting to Rs 54,000 and pay upto Rs 3 lakh for failing to provide necessary services. The coaching center was also asked to pay Rs 10,000 towards court expenses.