Railway Minister wants RPF to collect fines, but politely

Local Press Co 5-point Snippet

1. In a bid to make the railways experience more pleasant, Railway Minister, Suresh Prabhu, has asked officials of the Railway Protection Force (RPF) to deal with the masses in a more graciously.

2. In order to achieve this goal, the railway ministry has sent letters to chief security commissioners of all the railway zones, directing them to enhance their employees’ people skills. Prabhu also plans on introducing crash courses in human rights and sociology for the employees.

3. The ministry has instructed railway authorities to conduct three-day workshops in order to sensitize RPF personnel when they deal with trespassers, hawkers, beggars as well as commuters. The officers will be trained to be more genteel while interacting with women and children.

4. Also, given most RPF officers are from outside the state and don’t speak the vernacular language, they will be taught Marathi so they can communicate better with the public. Furthermore, attendants taking calls on RPF help line 182, will be undergo training as well so they can pacify commuters and address issues more effectively.

5. Prabhu also wants to organize such three-day sessions frequently so that the teachings are imbibed in RPF workforce.